1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, create an account, subscribe to our communications or contact us, we may collect:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Account details
• Order and transaction information

Payment Information

Payments made through our website are processed through third-party payment service providers. We do not intentionally store complete credit card, debit card or other sensitive payment details on our own systems.

Website and Device Information

When you browse our website, we may automatically collect information such as:

• IP address
• Browser and device information
• Operating system
• Pages viewed and website activity
• Referring websites or links
• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Communicate with you regarding your orders
• Provide customer support
• Create and manage your customer account
• Process returns, exchanges or refunds
• Improve our products, website and customer experience
• Detect and prevent fraud or other unauthorized activities
• Send promotional communications, offers and updates where permitted by law
• Personalize advertising and marketing
• Comply with applicable legal and regulatory requirements

3. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you promotional communications through email, SMS, WhatsApp or other channels regarding:

• New collections
• Product launches
• Exclusive offers
• Promotions
• Brand updates

You may opt out of marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us.

Please note that even if you opt out of marketing communications, we may still send important transactional communications relating to your orders, account or purchases.

4. How We Share Your Information

We may share your information with trusted third-party service providers where necessary to operate our business and provide our services. These may include:

• Shopify and other e-commerce technology providers
• Payment processing providers
• Shipping and logistics partners
• IT and website service providers
• Marketing and advertising partners
• Analytics providers
• Customer support service providers

We may also disclose information when required to comply with applicable laws, legal processes or governmental requests, or to protect the rights, safety and property of ENAH BY NEHA, our customers or others.

We do not sell your personal information as part of our ordinary business operations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Maintain your shopping cart
• Improve website functionality
• Understand how visitors use our website
• Measure advertising performance
• Provide relevant advertising and marketing

You may control or disable cookies through your browser settings. However, certain features of our website may not function properly if cookies are disabled.

6. Shopify

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Shopify may process certain information on our behalf to operate and support our online store. Your information may therefore be subject to Shopify's applicable privacy practices.

7. Data Security

We take reasonable administrative, technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as reasonably necessary to:

• Provide our products and services
• Complete transactions
• Maintain business and financial records
• Resolve disputes
• Enforce our agreements
• Comply with legal obligations

When information is no longer required, we may delete or anonymize it in accordance with applicable law and our internal data retention practices.

9. Your Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information in certain circumstances
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To exercise these rights or ask questions about our privacy practices, please contact us using the contact information provided below.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms or services. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of those third parties before providing them with your personal information.

11. Children's Privacy

Our website and products are not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us and we will take reasonable steps to address the matter.

12. International Data Transfers

Your information may be processed by our service providers or technology partners in countries outside your country of residence. Where such processing occurs, we will take reasonable steps to ensure that your information receives an appropriate level of protection in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or other operational reasons.

Any updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website:

You may also contact us through the contact form or other customer support channels available on our website.