1. Order Processing & Dispatch Timelines

All orders are processed and shipped from our central fulfillment warehouse in Navi Mumbai, Maharashtra will be Dispatched within 24 to 48 business hours of order confirmation.

2. Domestic Shipping Rates

WE OFFER FREE SHIPPING WITHIN INDIA FOR ALL ORDERS PLACED ON OUR WEBSITE.

3. Estimated Delivery Timelines

Once your package has been handed over to our courier partners, delivery times depend on your destination city:

Deliveries may experience brief delays during peak festival seasons, national holidays, extreme weather events, or regional transport restrictions.

4. Order Tracking & Notifications

Stay updated every step of the way:

1. Confirmation: As soon as your order is confirmed, you will receive an email and SMS confirmation containing your Order ID and receipt.
2. Dispatch & Tracking Link: When your order leaves our facility, an Airway Bill (AWB) number and direct live-tracking link will be dispatched via Email and SMS/WhatsApp.

5. Trusted Courier Partners

To ensure safe and reliable delivery, we work exclusively with reputable courier networks, including:

• Maruti Courier Services
• Blue Dart
• DTDC

6. Delivery Attempts & Failed Deliveries (RTO)

• Our delivery partners will attempt delivery up to three (3) times before returning the parcel to our warehouse as a Return to Origin (RTO).
• Please ensure your shipping address includes complete landmarks and a reachable mobile phone number to coordinate delivery.
• If a prepaid shipment returns to us due to an incorrect address, non-availability, or refused delivery after 3 attempts, we can re-dispatch the package upon receipt of an additional re-shipping fee (₹100), or issue store credit minus the outward shipping costs.

7. Address Modifications

If you realize an error in your delivery address or contact number:

• Please email us immediately at support@enahbyneha.in within 12 hours of placing your order with the subject line Urgent: Address Correction - [Order ID].
• Once an order has been assigned an AWB tracking number or dispatched, we cannot guarantee mid-transit rerouting.

8. Damaged, Tampered, or Missing Shipments

Every garment is inspected and securely packaged in tamper-evident outer mailers before dispatch.

• Tampered Packaging: If the outer packaging appears torn, opened, or physically compromised at the time of delivery, please do not accept the parcel and immediately notify the delivery executive.
• Unboxing Video: For high-value and artisanal garments, we strongly recommend recording a continuous, uncut unboxing video.
• If you discover missing items or transit damage after opening, notify us within 24 hours of delivery at support@enahbyneha.in along with your Order ID and photo/video evidence.

9. Customer Support & Delivery Queries

For any tracking assistance or delivery questions, reach out to our support desk: