1. Order Cancellation Policy

Before Dispatch

• You may cancel your order within 12 hours of placing it, or before it has been dispatched from our facility—whichever is earlier.
• To request a cancellation, please email us immediately at support@enahbyneha.in with your Order ID and the subject line Cancellation Request - [Order ID].
• If your prepaid order is cancelled prior to shipment, a 100% refund will be initiated to your original payment method within 24–48 working hours. The amount typically reflects in your bank account or card statement within 5–7 business days, depending on your financial institution.

After Dispatch

• Once an order has been handed over to our courier partner, it cannot be cancelled. In such cases, you will need to receive the parcel and follow the standard Return/Exchange Policy detailed below.

2. Returns & Size Exchanges

We understand that finding the right fit is essential when buying apparel online. We offer a hassle-free size exchange and return process.

Eligibility Window

• Return or exchange requests must be initiated within 48 to 72 hours (up to 3 days) of receiving your delivery.
• Requests initiated after this period will not be accepted.

Eligibility Conditions

To qualify for an exchange or return, the garment must satisfy all of the following conditions:

• Unworn & Unwashed: The item must be in its original, unwashed, unworn condition, free from perfume scents, makeup stains, antiperspirant marks, pet hair, or snagged fabric.
• Tags Attached: All original brand tags, labels, barcode tags, and hygiene seals must remain intact and firmly attached.
• Original Packaging: The garment must be returned in its original box or protective mailer bag along with all included accessories (such as cloth belts, dust bags, or extra buttons).

3. Artisanal & Handcrafted Apparel Disclaimer

Many of our pieces are crafted using traditional techniques, including artisanal hand-block printing, handloom weaves, and natural vegetable dyes (such as Indigo, Bagru, Ajrakh, or Kalamkari).

Please note:

• Minor Imperfections: Slight irregularities in print alignment, minor dye smudges, slubs in natural fabrics, or gentle color variations are distinctive hallmarks of hand-crafted artisan textiles, not manufacturing defects.
• Color Representation: Fabric colors may vary slightly depending on your screen calibration, display settings, and studio lighting.
• Color Bleed: Natural dyes may bleed slightly in the initial washes. We recommend gentle separate hand washing or dry cleaning as specified on the care label.

4. Damaged, Defective, or Incorrect Items

While we conduct thorough multi-step quality audits before shipping, if you receive a damaged, defective, or completely incorrect item:

1. Notify Us Promptly: Contact us within 24 hours of delivery at enahbyneha@gmail.com
2. Provide Proof: To help us expedite your claim, include:
   • Your Order ID.
   • Clear, high-resolution photographs or an unboxing video displaying the defect, the entire garment, and the intact brand tag.
3. Resolution: Upon verification by our team, we will arrange a complimentary reverse pickup and issue a free replacement or an immediate 100% refund to your original payment method. You may have to courier the item at your end and we shall reimburse the courier amount to you.

5. Non-Returnable & Final Sale Items

The following categories cannot be returned, exchanged, or refunded:

• Custom-made, altered, or personalized garments (e.g., custom hem lengths, sleeve alterations, made-to-measure orders).
• Items purchased during Clearance, End of Season Sale (EOSS), or marked as "Final Sale" (unless received damaged or incorrect).
• Garments returned without original tags, damaged by the customer, or showing signs of wear.

6. Return & Reverse Pickup Process

1. Submit a Request: Email enahbyneha@gmail.com or message on whatsapp +91-7304 999 225 our customer care team with your Order ID, reason for exchange/return, and photographs (if applicable).
2. Reverse Pickup:
   • You will have to courier the item from any courier service to our office address within 2 to 3 business days and share the tracking receipt on mail or whatsapp. We shall reimburse the courier fees once item is received.
   • Please ensure the product is safely packed and securely taped in the original packaging.
   • Note: If your pin code is in a non-serviceable area for reverse logistics, our support team will guide you on self-shipping the parcel via a trusted courier service (a flat courier reimbursement will be credited to you).
3. Inspection: Once the return arrives at our central fulfillment warehouse in Navi Mumbai, it undergoes a mandatory quality check (QC). The inspection is completed within 48 hours of parcel arrival.

7. Refunds & Store Credit

Once your returned garment passes the quality check:

Prepaid Orders (Net Banking / UPI / Credit & Debit Cards)

You may choose between:

• Store Credit / Gift Card: Issued immediately with lifetime validity for use on any future purchase on www.enahbyneha.in.
• Original Payment Method: Refund initiated within 2–3 business days. Depending on your bank or payment gateway, funds reflect in your account within 5–7 working days.

Cash on Delivery (COD) Orders

Not available at our website www.enahbyneha.in

Exchanges

If you requested a replacement size or color, the new piece will be dispatched within 48 hours of the returned piece passing quality inspection, with fresh tracking details sent to your email and phone.

8. Customer Support & Grievance Contact

If you have questions regarding our refund, return, or cancellation process, our support team is here to assist: